Help Centre

How can we help?

Everything you need to connect your WhatsApp Business number to Wadwin and start managing customer conversations.

WhatsApp Setup Guides

Get a Wadwin number

No SIM card, no Meta setup. Wadwin provisions a dedicated WhatsApp Business number for you — ready within 1 business day.

~1 minute to request

Get a free Meta test number

Not ready to commit your own number? Meta provides a free US test number so you can explore the API before going live.

~5 minutes

Connect your own number

Register a mobile or landline number with WhatsApp Business API. Full step-by-step guide from Meta account setup to going live.

~15 minutes

Migrate from another provider

Already using the WhatsApp Business API through Twilio, 360dialog, WATI or another BSP? Move your number to Wadwin in minutes.

~15 minutes

Billing, Plans, and Upgrades — FAQ

How Wadwin billing fits together, how to upgrade, cancel, and what happens to your workspace data — without quoting prices here.

Creating and Getting WhatsApp Templates Approved

Categories, variables, components, and Meta review — how templates work in Wadwin and what to do when Meta says no.

How to Send a Broadcast Campaign

Create a campaign, pick recipients, attach a template or message, schedule it, and read delivery stats — plus compliance basics.

How to Use the Team Inbox

Filters, search, assignment, conversation status, notes, and contact details — how the Wadwin inbox fits together.

How to Connect Your WhatsApp Business Number

Meta Business Manager basics, number requirements, what webhooks do in Wadwin, and how to fix common connection errors.

Getting Started with Wadwin

To connect any WhatsApp number to Wadwin, you will need the following from Meta:

Still need help?

Our support team is available Monday to Friday, 9am–6pm HKT.